Refund policy
Returns or exchanges will be accepted within 30 days from the date purchased for most items. Merchandise must be unworn, undamaged, and in its original packaging including the original packing slip. As worn items are non-refundable, we highly recommend trying your shoes on in a carpeted area, as this will preserve the sole of the shoe. Items that do not pass our quality control standards upon return will not be refunded, and the items will be returned to you.
Final sale items will indicate so on each item's description. Items marked down 30% or more are automatically considered final sale and cannot be returned or exchanged. We do not accept returns or exchanges on worn items. Final sale, no exchanges or returns.
Our returned products undergo a rigorous quality control and refurbishment process to ensure that each pair is returned to the shelves in brand-new condition. As such, all returns are subject to a $10.00 USD restocking and refurbishment fee. Exchanges and returns for store credit do not incur this fee.
Please note an order can only be exchanged one time. Shipping charges are not refundable.
We do not offer exchanges for international customers, and orders being returned from Puerto Rico, Guam, and other US territories are considered international returns. Returns can only be processed from the same country as the order's shipping address. You can find more information about international returns HERE.
Click HERE to get started, and our easy returns process will walk you through the steps. You will need your order number (PO number on your packing slip) and shipping zip code to begin the return process. The portal will email you a prepaid shipping label to return your items once approved. Please make sure to check your spam folder for the return label.
Exchanges will be shipped upon receipt of the returning item, and refunds or store credit will be issued upon quality control inspection within 5-10 business days of receipt of the returned item.
Customers will also receive the option to send their returning items back through our Returns Page. You can learn more about Aftership Returns (link to aftership page)
We kindly request shoe boxes and dust bags be recycled rather than shipped back to us for items that are being kept.
We cannot reimburse customers who use their own return shipping label, and using your own shipping label can prevent your return from being processed promptly. If you need multiple return labels or would like to combine multiple orders as one return, please reach out to hello@shopemar.shop for assistance. We also recommend getting a receipt from at drop-off as E'MAR is not responsible for any lost or missing packages.